AGENT
Intake & Qualification
Captures the enquiry, checks eligibility, routes it. Escalates below the confidence floor rather than guessing.
LOADING
From patient enquiry through qualification, booking, follow-up and clinical brief — with a defined escalation contract to a human at every uncertain step.
Captures the enquiry, checks eligibility, routes it. Escalates below the confidence floor rather than guessing.
Sequenced pursuit of non-responders. Stops instantly on any human reply.
Daily operating brief for the practitioner, assembled from the practice’s own records.
This system was deployed before the Baseline Week became standard, so no signed pre-deployment record exists. We are reconstructing the baseline from source-system timestamps across the sixty days before go-live, running thirty clean days after, and taking the comparison to the client for countersignature.
Until that exists, these slots stay empty. We would rather show an empty measurement than a plausible one — a number nobody can check is worth less than an honest blank.
The system works. We cannot prove by how much, because nobody measured the process before it changed — and once you have changed it, the baseline is gone. Every engagement since opens with five days of measurement and a client-countersigned record, precisely so this cannot happen twice.